Privacy Policy

Privacy Policy

Hotel Royal Group and its affiliated brands respect your privacy. This notice explains the privacy policy of our group and affiliated brands, applicable to the websites of Hotel Royal Group and its affiliated brands. Specific operational methods regarding the processing of personal information are listed below, and relevant notices will be provided when data is collected. [Updated: 2026/07/01]

Terms of Use

Purposes and Methods of Collecting Your Personal Information

The websites of Hotel Royal Group and its affiliated brands will collect your personal information for reasons such as customer service and marketing promotion. This includes your name, address, email address, and payment card information. Our company will explain to you the reasons for collecting this information when requesting it. The data you provide to us helps us offer you better services, sign or fulfill contracts made with you, or respond to and take action on your inquiries or requests.

We will collect your data through the following methods: 

1. Online room reservation
2. Online dining reservation
3. Online shopping
4. Newsletter subscription
5. Membership registration
6. Contacting us via online forms
7. Others (for example: telephone reservations) 

The categories of data we may collect include:
 (1) C001 Personal identifiers: Name, contact address, telephone number, fax number, email account.
 (2) C002 Financial identifiers: Credit card information.
 (3) C003 Government data identifiers: ID card number, passport number.
 (4) C011 Personal description: Gender, date of birth, nationality, country of residence.
 If you cannot provide the personal data required for the scope of relevant services, you may not be able to complete some of the services and transactions you require.
 

Use of Your Personal Information

The websites of Hotel Royal Group and its affiliated brands will only use your personal information according to the purposes of information collection. For instance, to provide the services and products you requested, to enable you to participate in online activities, or to allow you to personalize your use of services. We will not use your personal information for other purposes without obtaining your permission first, except in the following situations where we may need to access or disclose your personal information.

• Complying with the requirements of the law or legal procedures.
• To exercise the legal rights of our company or to respond to the needs of legal proceedings.
• To investigate, prevent, or take action regarding relevant illegal activities, suspected fraud, situations posing potential threats to the physical safety of any person, violations of the Terms of Use of Hotel Royal Group, or other legal requirements.

Sharing of Your Personal Information

The websites of Hotel Royal Group and its affiliated brands may share your personal information with any subsidiary of Hotel Royal Group worldwide or authorized third parties. The purposes include establishing or fulfilling contracts with you, booking rooms, processing online purchase transactions (including online room reservations, online purchases of products from Hotel Royal Group and its affiliated hotels, etc.), responding to or taking action on your inquiries or needs, providing you with news about related products and services of Hotel Royal Group, promotional offers, or other services and products you may be interested in, as well as for statistical and analytical use. We will only provide third parties with the minimum amount of personal information necessary to complete the services you applied for, and we strictly prohibit third parties from using your personal information for other purposes.

Retention Period, Region, and Method of Personal Data

• Retention period: Our company will retain data for the period necessary to achieve the collection purposes, or in accordance with relevant laws and contract requirements. After the period expires, the data will be deleted or anonymized.
• Utilization region: Processed and stored internally within our company in Taiwan and on compliant authorized overseas servers.
• Utilization method: Data is processed manually or automatically, adopting technologies and processes such as TLS/SSL encryption, access control, and information security audits.
   

Security of Your Personal Information
The websites of Hotel Royal Group and its affiliated brands will comprehensively use security measures and confidentiality procedures that comply with laws or regulations to protect your personal information to prevent loss and misuse, and prohibit unauthorized access, use, or disclosure. Your personal data will only be retained according to the purposes of data collection or the requirements of applicable laws or regulations. For example, encryption functions are used when transmitting payment card information over the Internet.

Personalization and the Application of Cookies

The websites of Hotel Royal Group and its affiliated brands will use cookies and the personal information you provide to us to personalize your online experience and improve our services. For instance, we use cookies to remember the country and language preferences you select on the websites of our group and affiliated brands. What are cookies? A cookie is a small file, usually containing only a few letters and numbers, that will automatically be stored on your device when you browse websites using a computer, tablet, mobile phone, or other devices. Many websites use cookies to make the website function properly, or operate more efficiently, as well as to provide reporting information. Cookies can only store the data you provide, or the choices you make when visiting the website. Allowing a website to create a cookie does not give that website or any other website the right to access other parts of your computer, and only the website that created the related cookie can read it. Most devices are initially set to accept cookies. You can cancel the acceptance of cookies by changing browser settings; however, after doing so, you may not be able to use some of our services.

Accessing Your Personal Information
We respect the rights you can exercise regarding your personal information. You can exercise the following rights with respect to the personal data preserved by our company:

1. Inquire or request a review
2. Request the production of copies (a cost fee may be charged)
3. Request supplements or corrections
4. Request to cease collection, processing, or utilization
5. Request deletion

If you need to exercise the above rights, you can use the following methods to access and update your personal information: 

1. Visit the subscription webpage on the website of Hotel Royal Group
2. Contact us using the online forms of each hotel
3. Send an email to the customer service inbox of each hotel of Hotel Royal Group, and include your name, email address, and the purpose of the request.
4. Dial the customer service hotline of each hotel under Hotel Royal Group

Revision of Website Privacy Notice
The websites of Hotel Royal Group and its affiliated hotel brands will reserve the right to revise this privacy notice, and the new content will be published on this site immediately. When we change the operating procedures for processing personal information, an announcement will be made on this site to let you understand the relevant matters.

How to Contact Us
You can contact us by using the contact us forms of each hotel or by writing to the customer service inbox of each hotel. Please include your contact information in the letter, and detail your requests or concerns related to privacy.