Privacy Policy

Collection of Your Personal Information
Hotel Royal Group and its affiliated brand websites collect personal information such as name, address, email, and payment card details for purposes including customer service and marketing. You will be informed of the purpose when your information is requested. This information enables us to provide better services, fulfill contracts, or respond to your inquiries.

Methods of Collection:

• Online room reservations
• Online restaurant bookings
• Online purchases
• Newsletter subscriptions
• Membership registration
• Online contact forms
• Others (e.g., phone reservations)

Collected data may include: name, gender, ID/passport number, date of birth, nationality, country of residence, contact address, phone number, fax number, email address, credit card information, etc. Without the necessary data, we may not be able to fulfill certain services.

Use of Your Personal Information
Collected personal information will be used solely for its intended purposes, such as providing requested services or personalized experiences. Without your prior consent, we will not use it otherwise, except:

• To comply with legal requirements.
• To exercise our legal rights or respond to legal claims.
• To investigate or take action against suspected fraud, illegal activities, or threats to safety.

Sharing of Personal Information
Your personal information may be shared with global Hotel Royal Group subsidiaries or authorized third parties, for purposes such as fulfilling reservations, processing transactions, responding to inquiries, or statistical analysis. Only the minimal required information will be shared, and its use for other purposes is strictly prohibited.
 
Retention, Region, and Method of Storage

• Retention Period: Stored only as long as necessary or as required by law/contracts, then deleted or anonymized.
• Region: Stored within Taiwan and authorized overseas servers.
• Method: Data is processed manually or automatically, protected with TLS/SSL encryption, access controls, and security audits.

Security of Your Personal Information
We implement security measures in accordance with legal standards to protect your data from loss or misuse. For example, payment card information transmitted online is encrypted.

Cookies and Personalization
Cookies and provided personal information are used to enhance your experience. Cookies store selected settings like language or region and do not grant access to your device. You can change your browser settings to disable cookies, though certain services may not function correctly as a result.

Access to Your Information
You may exercise the following rights:

• Inquire or request access
• Request a copy (a handling fee may apply)
• Request correction or addition
• Request to stop collection/usage
• Request deletion

You may contact us by:

• Visiting the Hotel Royal Group subscription page
• Using hotel-specific contact forms
• Emailing customer service with your name, email, and request details
• Calling customer service hotlines of respective hotels

Revisions to the Privacy Notice
We reserve the right to revise this notice, and changes will be posted on our website. Updates regarding data handling practices will also be announced.
 
Contact Us
You may contact us via hotel contact forms or customer service email addresses. Please include your contact details and your privacy-related inquiries.