Privacy Policy

Collection of Your Personal Information

Hotel Royal Group and its brand websites collect your personal information for various reasons, such as your name, address, email, and payment card information. When we request information from you, we will explain why it is necessary to collect this information. The information you provide helps us offer our services to you, enter into or fulfill a contract with you, or respond to and take action regarding your inquiries or requests.
 
We will collect your information through the following methods: 

• When making online room reservations 
• When booking or reserving seats online 
• When purchasing vouchers online 
• When shopping online 
• When subscribing to newsletters 
• When joining our membership program 
• When contacting us using online forms 
• Other methods (e.g., phone reservations) 

The information we may collect includes: name, gender, ID (passport) number, date of birth, nationality, country of residence, contact address, phone number, fax number, email address, and credit card information. If you fail to provide the necessary personal information, some services and transactions may not be completed.

Use of Your Personal Information

The websites of Hotel Royal Group and its brands will only use your personal information for the purposes for which it was collected, such as providing the services and products you requested, allowing you to participate in online activities, or personalizing your experience. We will not use your personal information for other purposes without your explicit consent.

Exceptions: In certain cases, we may need to access or disclose your personal information to comply with legal requirements or legal processes, exercise our legal rights, or respond to legal claims.

The websites of Hotel Royal Group and its brands may share your personal information with any subsidiaries of Hotel Royal Group worldwide or authorized third parties. The purposes of this include entering into or fulfilling contracts, booking rooms, processing online transactions (including online room reservations and purchases of products from Hotel Royal Group and its hotels), responding to your inquiries or requests, providing information about Hotel Royal Group' s products and services, promotions, and performing statistical analysis. We will only provide the minimum personal information required to third parties to complete your request and prohibit them from using your personal information for other purposes.

Sharing of Your Personal Information

The websites of Hotel Royal Group and its brands will employ legally mandated security measures and confidentiality procedures to protect your personal information, preventing its loss, misuse, or unauthorized access, use, or disclosure. Your personal information will be retained only for the purposes of collection or as required by law. For example, when transmitting payment card information over the internet, we will use encryption technology to protect your data.

Security of Your Personal Information

The websites of Hotel Royal Group and its brands will implement legally required security measures and confidentiality procedures to safeguard your personal information, preventing loss, misuse, or unauthorized access, use, or disclosure. Your personal data will only be retained for the purposes of collection or as legally required. For instance, when transmitting payment card information over the internet, we will use encryption technology to protect your information.

Personalization and Cookie Use

The websites of Hotel Royal Group and its brands use cookies and the personal information you provide to personalize your online experience and improve our services. For instance, we may use cookies to record the country and language preferences you selected on our websites.
 
Cookies are small text files that a website sends to your browser when you visit, allowing the website to store your browsing information for future visits, apply the same settings, and provide you with more useful services.
 
Cookies can only store the data you provide or the choices you make when visiting a website. Allowing cookies does not grant a website or any other site access to other parts of your computer, and only the website that created the cookie can read it.
 
Most devices are set to accept cookies by default. You can change your browser settings to decline cookies, but this may affect your ability to use some of our services.

Access Your Personal Information

We respect your rights concerning your personal information. If you need to inquire about, modify, or delete your personal data, you can access and update your information using the following methods: 

• Visit the reservation page on the brand' s website. 
• Use the online contact form on the Hotel Royal Group and its brands' websites. 
• Send an email to the customer service mailbox of the Hotel Royal Group and its brands' websites, providing your name, email address, and the specific details of your request. 
• Call the customer service hotline of Hotel Royal Group and its brands' websites.

Revision of Website Privacy Notice

The websites of Hotel Royal Group and its hotel brands reserve the right to revise this privacy notice at any time, and the updated content will be immediately published on the website. When changes are made to the way we process personal information, we will post a notice on the website to inform you of the changes.

How to Contact Us

You can contact us via the contact form on the Hotel Royal Group and its brands' websites or by sending an email directly to the customer service mailbox. Please provide your contact information and clearly describe your request or privacy-related concerns.